Payment Terms

The invoice amount is due and payable as specified in the invoice. Payment can be made via the designated payment methods stated on the invoice.

Deposit

A deposit amount may be required for certain goods or services. The deposit paid is refundable subject to the conditions outlined below.

Refund Policy

The deposit paid is refundable within a period of 48 hours from the time of payment, provided that the following conditions are met:

a) Request for Refund: To initiate a refund, the customer must submit a written refund request within the specified 48-hour timeframe. The request must include the relevant invoice details and the reason for the refund.

b) Eligibility: Refunds will only be granted if the deposit has not been utilized towards the completion of the agreed-upon goods or services. If any portion of the deposit has been applied or consumed, the refund will be adjusted accordingly.

c) Refund Process: Once the refund request is received and reviewed, we will process the refund within a reasonable time period. The refund will be issued using the original payment method whenever possible. However, alternative refund methods may be utilized at our discretion.

d) Non-Transferable: Refunds are non-transferable and can only be issued to the original payee mentioned on the invoice. Third-party refund requests will not be entertained.

Expiry of Refund Eligibility

After the initial 48-hour period has elapsed, the deposit becomes non-refundable. No refund requests will be accepted beyond this timeframe, and the deposit will be deemed fully utilized towards the outstanding balance or services rendered.

Amendment or Cancellation

Any changes or cancellations to the goods or services covered by this invoice must be communicated in writing within the specified timeframes and are subject to our approval. Amendments or cancellations may impact the refund eligibility of the deposit, as determined by the terms outlined above.

Dispute Resolution

In the event of a dispute or disagreement regarding the refund request, both parties agree to attempt to resolve the matter through good faith negotiations. If no resolution can be reached, the parties may seek mediation or pursue other legal remedies available in accordance with applicable laws and regulations.

Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of Australia. Any legal actions arising from or related to this invoice shall be subject to the exclusive jurisdiction of the courts of Australia. By making the payment mentioned on the invoice, the customer acknowledges and agrees to the terms and conditions stated herein.